MeduPros builds better prehospital and critical care transport clinicians. Courses, programs, and the Kraken online classroom—built for real-world calls, not textbook fantasy.
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Have a question ? Fire away!
Check out the most common questions our customers asked. Still have questions ? Contact our customer support at mission-control@medupros.com.
I’m new. Where should I start?
Start with Find My Path to get a personalized recommendation.
What is Kraken?
Kraken is the MeduPros online classroom where you access courses, monthly drops, virtual preceptors, and membership content.
Do I need a membership to take a course?
No. You can purchase individual courses anytime. Membership unlocks additional content and benefits.
What is Kraken Membership?
Kraken Membership provides ongoing access to courses, monthly training drops, and exclusive learning tools depending on your tier.
What happens after I buy a course?
You’ll receive an email with login access and can begin learning immediately.
How long do I have access to a course?
Single course purchases include 12 months of access.
What is the difference between Flagship, Compact, and Micro courses?
- Flagship: 4+ hours deep-dive training
- Compact: 1–3 hour focused learning
- Micro: 15–60 minute targeted refreshers
What is a Virtual Preceptor?
A Virtual Preceptor simulates real clinical decision-making. If you miss a question, you get targeted teaching immediately.
What is Challenge-First learning?
Challenge-First courses flip the usual model on its head and give you credit for what you already know. Instead of sitting through a long lecture, you’re dropped straight into clinical scenarios where the Virtual Preceptor grills you on a focused topic. You’ll find out immediately whether you’re right or wrong, with only the targeted teaching you actually need. It’s a true credit-for-knowledge experience — no fluff, no filler, just proof of competence.
Are courses CAPCE approved?
YES! Our courses are CAPCE approved. We were awarded CAPCE organizational accreditation in July of 2024.
Can I complete courses on my phone?
Yes. Kraken works on phones, tablets, and desktops.
What’s the difference between Code Beige, Code Blue, and Full Code?
- Code Beige: access to member-only content & monthly drops
- Code Blue: adds Professor Kraken AI tutor access
- Full Code: includes everything + the LIVE Office Hours show (monthly 2-hour video show) & advanced access
Can I cancel my membership anytime?
Yes. Cancel anytime. You keep access through the billing cycle.
Will new content be added regularly?
Yes. Approximately 4-8 CE hours drop every month.
What is Professor Kraken?
Professor Kraken is your AI-powered clinical study partner that helps you review, quiz, and master concepts faster. He is trained using all of our content as well as literature from around emergency and critical care medicine.
Do I need a Shopify account to buy merch?
No. Guest checkout is available. An account is required for online and in person courses, but not for books and merchandise.
How do I access my CE certificate?
Certificates are available in your course dashboard after completion.
Can my employer pay for my training?
Can they? Yes. Will they? That depends. Many agencies reimburse training. If you're having trouble and still need training- reach out via email (mission-control@medupros.com).
I forgot my password. What do I do?
Use the password reset link on the login page.
Who do I contact for technical help?
Reach out to us at mission-control@medupros.com for any issues.
Any other questions?
You can contact us by emailing mission-control@medupros.com.
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